After intensive communication and cross testing, SUNIX´s sales manager flew out once again to meet the customer. “We´re sorry! This is the 46th day after the problem occurred before we are able to come up with a solution!” The customer was so moved that he started crying on the spot, then he tightly held the sales manager´s hand and said, “Thank you, you have really given me great assistance.”

This is an important project for a nationwide gas station that needed to change its gas pump control system. The customer put together a PC structure embedded controller by themselves. As the peripheral equipment around the gas pumps needed to expand RS-232 ports, they test the expansion cards of several other brands in the market. However, none of them could perform normally because the drivers were incompatible. With the delivery date of the system around the corner, no manufacturers were willing to step up and offer their help. When the local SUNIX sales manager learned about this situation, he immediately informed Taipei headquarters, and the head of R&D immediately flew to see the customer to conduct SUNIX 8 ports expansion card testing.

This special compatibility problem with the operating system also occurred on SUNIX products as well. Unfortunately, due to the project´s tight time schedule and the large amount of money already invested, the system couldn´t be changed. SUNIX sales, PM, and R&D teams formed a special project team to conduct simulation and testing. The whole system was rebuilt in Taipei. Through constant back and forth visits as well as lots of interaction, on the 46th day, the sales manager flew over to see the customer in person and explain to them that the mission was accomplished.